Please try the following before contacting JACT support:
1. Check that you can log into the JACT website (if you cannot, Request a New Password )
2. If you can log in, change your password (choose the Edit tab on your account profile page, update, and be sure to click Save). This will force a password synch with the JACT PC App and you should now be able to log in
3. Use all LOWERCASE letters for your username even if you have caps.
If you still cannot log into the JACT PC App - please visit our Contact Us page and be sure to choose "Login/Account Issue" as your category.